we're here x

This is a challenging and unprecedented time for all of us, but we want you to know that we are doing everything we can to provide the best customer service possible. We are keeping a close eye on developments related to COVID-19, prioritising the health and safety of our workers and our customers.

With that said, we have decided there will be no more pick-ups from our studio until further notice. Our online store is still open 24/7 and delivering. You can also connect with us on our socials.

Can we visit your Melbourne studio?

Unfortunately, no. To assist in slowing the spread of COVID-19 within the community, we have decided there will be no more pick-ups from our studio until further notice.

Our online store is still open 24/7 and delivering.

Are you still going to launch new products?

Yes! Although you cannot visit our Melbourne studio, we are still busy working on new products. Join our mailing list to be the first to know of any new arrivals.

Will my order be delayed?

While we are working hard to get your orders to you as safely and as quickly as possible, there may be some delays out of our control. Once you get your shipping confirmation email, we suggest you keep an eye on the delivery of your order by clicking the tracking link.

For up to date information from Australia Post please visit their website - Australia Post updates

I haven't received a shipping confirmation or tracking number for my order. Who do I contact?

The quickest way to get in touch is via email customersevice@arohalangley.com

What about refunds or returns?

Our refunds and returns policy still stands. We will only offer a refund if the item delivered is faulty or unlike the item advertised. Returned items must be in brand new condition with all garment tags attached and must not have any signs of damage.

If you have any questions regarding refunds or returns, please contact us via our socials or email us at customersevice@arohalangley.com.